LuntraPaycore

    Privacy Policy

    Last Updated: June 15, 2023

    1. Overview

    Luntra Paycore values your privacy and follows data protection standards applicable in the Philippines, including the Data Privacy Act of 2012. This document explains how we handle your personal data when you access our investment services from the Philippines.

    2. What We Collect

    We may collect the following types of personal data:

    • Identity & Contact: Full name, email, phone number, and residential address in the Philippines
    • Financial Data: Details required to process your investments and comply with local KYC and AML regulations
    • Technical Data: IP address, device and browser details, app usage behavior
    • Tracking Technologies: Cookies and similar tools to enhance user experience and analyze usage patterns

    3. Why We Use It

    Your personal data is used to:

    • Securely log you into your investment account
    • Execute crypto and fiat-based transactions accurately
    • Comply with Philippine laws and regulatory frameworks (e.g., BSP, SEC)
    • Keep you informed about platform features and service updates
    • Provide localized financial advisory based on your needs
    • Improve site and mobile app performance through technical analysis
    • Detect and prevent fraud or system abuse
    • Send relevant educational or promotional content (with your consent)

    4. How Long We Keep Your Info

    We retain your data only as long as required for business, tax, and legal compliance in the Philippines. When no longer needed, we safely delete or anonymize it.

    5. Data Security Measures

    To protect your information, we implement the following measures:

    • End-to-end encryption for data in transit and storage
    • Access controls and authentication based on employee roles
    • Regular vulnerability scans, audits, and penetration testing
    • Data storage on secure Philippine-compliant cloud servers

    6. Your Rights

    Under the Data Privacy Act, you have the right to:

    • Access, correct, or update your personal information
    • Withdraw consent and request deletion of your data
    • Object to processing for direct marketing
    • Lodge a complaint with the National Privacy Commission (NPC)

    7. Working with Partners

    We work with carefully selected third-party providers in the Philippines and abroad to deliver secure infrastructure, perform analytics, and assist with operations. All partners are contractually required to comply with our privacy practices and local data protection laws.

    8. Analytics Use

    We use services such as Google Analytics and similar tools to understand how users interact with our Philippine platform. Data collected is anonymized where possible and is solely used to improve usability, detect technical issues, and enhance features tailored for Filipino investors.

    9. Children’s Data

    This platform is not intended for individuals under the age of 18. If you believe your minor child has shared personal data with Luntra Paycore Philippines, please notify us so we can remove it in accordance with Republic Act No. 10173 (Data Privacy Act of 2012).

    10. Policy Changes

    We may revise this privacy policy to reflect updates in regulatory requirements, operational changes, or new technologies. Significant updates will be announced via email or through in-app notifications to registered users in the Philippines.

    11. Contact Information

    For privacy-related concerns in the Philippines, you may reach our Data Privacy Officer at:
    [email protected]
    Please include “Privacy Request – Philippines” in the subject line for faster processing.